Does your price include shipping fee to anywhere?
Yes. Our price includes all S&H so that you don't have to calculate shipping cost.
Do your watches come with a guarantee?
Yes. Our watches come with a one-year warranty (which is the the Japanese standard). The warranty entitles you to receive full warranty service at manufacturer service centers worldwide.
If a watch I bought from you needs repairs, what can I do ?
Please contact at your local manufacturer's service office with included international warranty.
Service center information is available at here
However, as most of my products are only sold in Japan, other int’l service centers may not deal with it. In that case, please contact to firstname.lastname@example.org
Does a watch have an original box and an English instruction?
Yes. a NEW WATCH is delivered in an original watchmaker's box together with an English instruction material.
(Except for Casio G-shock.)
What kind of payment could I use ?
You can use major credit cards and checking account through PayPal. Please refer to info about it at http://www.paypal.com
How do I pay by my credit card?
Please refer to this information.
How do you send a watch to me? Is it insured?
We send the package via EMS, which is insured express mail service. We pay for a premium. You can check live shipping status at
How long does it take from you in Japan to my place by EMS?
Asia ---2-5 business days
North America ---3-5 business days
Europe and other area ---7-10 business days
This time frame is just a rough estimate, and may take longer due to weather conditions, custom clearance, Christmas, New Years, and other factors.
How about taxes at custom ?
Please check if there is any taxes/duties is occurred at your local custom, as it would differ by each place and timing.
Will my personal and financial information be protected?
Do you accept returns ?
We will accept postage paid returns if we provide with wrong item or the one doesn't work. Please tell us within 3 days after you receive it. Items must be in original packaging with all papers. Our Return Policy is the bellow.
Our Return Policy
We will accept postage paid returns only when we provide with a wrong item or the one doesn't work. Please tell us within 3 days after you receive it. Items must be in original packaging with all papers.
Attention: below is the examples which we DON'T accept any returns.
- a. making a complaint about accuracy (if you want, we could ask a maker to adjust it).
- b. non-uniformity for shaping of rubber, G-Shocks.
- c. surface irregularity of luminous paint.
- d. we may not be able to provide repair service for defects that are not visible to the naked eye.
How to change my shipping address to pay by PayPal account
How to choose the DHL shipping option